0800 604 406
  info@paradigmacc.sk
The pillars of PARADIGMA are:
customer satisfaction, employee satisfaction and company satisfaction. The fourth and most important is the pillar trust which connects us and holds us together.
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Customer experience
We will help improve the customer experience
  • In the form of feedback
  • An active campaign for your product / service
  • By collecting information about purchasing behavior
  • Central records (e.g. purchases, complaints)
  • Customer awareness
More information
Communication channels

phone calls

Helpdesk

Webchat

Messenger

WhatsApp

Instragram

Viber

Smart numbers

SMS Campaigns

Marketing campaigns
We will improve customer service from the point of view of technological innovations
  • We will interconnect the systems
  • We will set up Task Management
  • We will streamline customer waiting on the line through IVR
  • We will ensure a clear display of statistics
  • We will set up automation in the form of Site-2-Site Tunnel
More information
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Supporting technologies

Internal CRM
CATI NG

Online reporting

Wallboards

Robotic calls
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We will propose a solution to make the product or service more attractive
  • Do you want to promote your product / service?
  • Are you trying to keep customers or get new ones?
  • Do you want to make the product / service more transparent?
  • Do you want to bring more automation to your processes?
  • Do you want to support the sale of a product / service?
  • You want to effectively reward your customers?
More information
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Professional and dynamic multi-channel contact center


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