Reporting services

This is one of the unique functions of the PARADIGMA platform. We can process reports according to your request - there is no need to wait for the end of the week or month. Our reporting services provide tools for realtime reporting intended for operation management and a large number of reports displaying historical statistics.

CRM

In PARADIGM, CRM (Customer Relationship Management) refers to the processes and technologies used to improve customer relationships and increase customer loyalty. Within this strategy, emphasis is placed on the collection, processing and use of information about customers and on improving their experience with the company's products or services. The goal is to improve customers' overall impression of the company and increase their likelihood of repeat purchases.

Wallboard/Dashboard

PARADIGMA Wallboard is an application for clearly displaying the current status of our call center on TV screens or in a browser. The wallboard can be assembled by the teamleader precisely to his liking from pre-prepared widgets.